Learner Guide-BSBLEG421 Apply understanding of the Australian legal system ICP Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people CHCMHS007 Work effectively in trauma informed care CHCMHS008 Promote and facilitate self advocacy CHCMHS011 Assess and promote social

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units BSBINS309 Maintain business records TLIC0031 Apply low risk car driving behaviours TLIC1051 Operate commercial vehicle TLIL2060 Complete induction to the transport industry TLIL4009 Manage personal work priorities and professional development TLIM0008 Conduct car driver training TLIM0016 Develop low risk car driving behaviours in others * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBLEG421 Apply understanding of the Australian legal system ICP Core units CHCDIV001 Work withOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce