PowerPoint-SITXCCS011 Interact with customers FBP Core units AURACA101 Respond to

Core units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSCA102 Present automotive products and services for sale AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURSCA105 Sell automotive products and services SIRRINV002 Control stock SIRXSLS002 Follow point-of-sale procedures AURACA103 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CUALGT313 Install and test lighting equipment CUALGT314 Install and operate follow spots CUALGT311 Operate basic lighting CUAWHS312 Apply work health and safety practices CUALGT312 Repair and maintain lighting equipment CUALGT211 Develop basic lighting skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCYS607 Acquire digital forensic data ICTCYS615 Detect and respond to cyber security insider risks and threats ICTCYS614 Analyse cyber security insider risks and threats and devise recommendations ICTCYS601 Create cyber security standards for organisations * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-SITXCCS011 Interact with customers FBP Core units AURACA101 Respond toOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered