Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CPP operate and troubleshoot medium enterprise

operate and troubleshoot medium enterprise routers ICTNWK508 Install

Core units TAEASS412 Assess competence TAEASS413 Participate in assessment validation TAEDEL411 Facilitate vocational training TAEDES411 Use nationally recognised training products to meet vocational training needs TAEDES412 Design and develop plans for vocational training TAEPDD401 Work effectively in the VET sector Elective units TAEASS404 Assess competence in an online environment TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAELLN421 Integrate core skills support into training and assessment TAELLN422 Use foundation skills resources

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIS006 Develop and promote positive person-centred behaviour supports CHCDIS002 Follow established person-centred behaviour supports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CPP operate and troubleshoot medium enterpriseYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.