SCORM Compliant Package-TLIP5035 Manage budgets and financial plans Certificate I aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTAID011 Provide first aid HLTAID016 Manage first aid services and resources HLTCAR001 Perform electrocardiography (ECG) HLTHPS001 Take clinical measurements HLTHPS002 Support health professional in the delivery of care HLTHPS003 Maintain medication stocks HLTHPS005 Handle medical specimens HLTINF001 Comply with infection prevention and control policies and procedures HLTINF002 Process reusable medical devices and equipment HLTWHS003 Maintain work health and safety BSBADM307 Organise schedules BSBINM401 Implement workplace information system BSBMED301 Interpret and apply medical terminology appropriately BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records Elective units HLTADM003 Facilitate a coordinated approach to client care CHCCCS020 Respond effectively to behaviours of concern CHCPRP003 Reflect on and improve own professional practice HLTAID014 Provide advanced first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction processes BSBITU402 Develop and use complex spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0028 Manage aviation risk AVIF0031 Manage threats and errors as pilot in command AVIF0032 Manage human factors as pilot in command AVIH0009 Manage aircraft flight planning and performance as pilot in command AVIN0003 Command an aircraft in a multi-crew environment AVIN0004 Supervise and manage safe flight operations as pilot in command AVIO0016 Manage security procedures as pilot in command AVIZ0002 Maintain and manage situational awareness as pilot in command * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-TLIP5035 Manage budgets and financial plans Certificate I aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.