RPL Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Learner Resources (Skill Set) Units of competency CHCCOM005 Communicate

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care * We can develop additional elective units that are not listed on request (Please contact us for further information)

The learner guide meets training package criteria and is developed in a logical order

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCWRK502 Collect and manage data AHCWRK510 Audit site operations BSBINS401 Analyse and present research information AHCIRG507 Audit irrigation systems AHCWRK513 Write and present reports AHCIRG438 Select and manage pumping systems for irrigation AHCIRG435 Determine hydraulic parameters for an irrigation system * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Learner Resources (Skill Set) Units of competency CHCCOM005 CommunicateOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information