Training and Assessment Strategy-BSBSS00126 Contact Centre Skill Set UEG Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely SIRXCEG001 Engage the customer Elective units MSFGN3003 Advise customers on products and services BSBCMM301 Process customer complaints BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBDES202 Evaluate the nature of design in a specific industry context BSBDES301 Explore the use of colour MSFGN2001 Make measurements and calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPTD304 Apply problem solving techniques to 3D printing maintenance and operation BSBIPR401 Use and respect copyright ICPPTD301 Manipulate 3D files in preparation for 3D printing ICPPTD302 Set up and produce 3D prints ICPPTD303 Set up and produce 3D scans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBPRC402 Negotiate contracts FNSORG501 Develop and manage a budget BSBWRT411 Write complex documents BSBPEF501 Manage personal and professional development BSBOPS504 Manage business risk CUAFIM511 Source funding for projects BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS044 Follow established person-centred behaviour supports CHCDIS017 Facilitate community participation and social inclusion CHCDIS018 Facilitate ongoing skills development using a person-centred approach CHCDIS019 Provide person-centred services to people with disability with complex needs CHCLEG003 Manage legal and ethical compliance CHCMHS001 Work with people with mental health issues HLTWHS003 Maintain work health and safety Elective units CHCCCS001 Address the needs of people with chronic disease CHCCCS007 Develop and implement service programs CHCCCS010 Maintain a high standard of service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSBSS00126 Contact Centre Skill Set UEG Core units MSMENV272 Participate inYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.