SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Graduate Certificate engineering or related environment MSS402051A

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units MEM23004A Apply technical mathematics MEM23063A Select and test mechanical engineering materials MEM23109A Apply engineering mechanic principles MEM24012C Apply metallurgy principles MEM30007A Select common engineering materials MSATCM401A Prepare and examine metallographic samples MSATCM402A Monitor and test sands

Core units BSBINS309 Maintain business records BSBOPS404 Implement customer service strategies BSBWHS307 Apply knowledge of WHS laws in the workplace CPPSCM3020 Source and extract information from strata plans CPPSCM4009 Access and interpret legislation in strata community management CPPSCM4034 Implement strata community management agreement CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities CPPSCM4045 Facilitate strata community meetings CPPSCM4047 Implement procurement processes in strata community management CPPSCM4056 Manage conflicts and disputes in strata community management CPPSCM4084 Administer insurance for strata communities CPPSCM4086 Coordinate preparation of strata community budgets CPPSCM4087 Facilitate operation of strata community committees Electives BSBPEF401 Manage personal health and wellbeing BSBTEC403 Apply digital solutions to work processes BSBCMM411 Make presentations BSBOPS401 Coordinate business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

organise and facilitate learning in the workplace Elective units CHCLEG001 Work legally and ethically CHCMGT003 Lead the work team BSBHRM40 Support the recruitment

Units of competency SISXEMR002 Coordinate emergency responses SISXFAC001 Maintain equipment for activities SISOCHC001 Lead challenge course sessions

SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Graduate Certificate engineering or related environment MSS402051A* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.