SCORM Compliant Package-SISXFAC001 Maintain equipment for activities ACM Core units SIRRSTR001 Undertake strategic

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIG0003 Work effectively in the aviation industry TLIE2007 Use communications systems TLIO1002 Follow security procedures when working with passengers and personnel Electives TLIC1051 Operate commercial vehicle TLID0021 Store and handle dangerous goods and hazardous substances TLIF2018 Operate firefighting equipment TLIK2010 Use infotechnology devices in the workplace AVIE0003 Operate aeronautical radio * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCMDC301 Apply security regulatory requirements to work in the medicinal cannabis industry AHCMDC302 Apply regulatory and quality requirements to the production of medicinal cannabis AHCMDC303 Undertake propagation of medicinal cannabis AHCMDC304 Undertake care and maintenance of medicinal cannabis AHCMDC305 Undertake harvest and pre-processing of medicinal cannabis AHCWHS302 Contribute to workplace health and safety processes Electives AHCMOM305 Operate specialised machinery and equipment AHCPMG302 Control plant pests

SCORM Compliant Package-SISXFAC001 Maintain equipment for activities ACM Core units SIRRSTR001 Undertake strategic* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.