Learning and Assessment Kit-BSBCUS401 Coordinate implementation of customer service strategies Qualification Core units BSBINN801 Lead innovative

Core units BSBINN801 Lead innovative thinking and practice ICTICT809 Facilitate business analysis Elective units ICTICT808 Direct the development of a knowledge management strategy for a business ICTPMG802 Manage a telecommunications project ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability ICTTEN809 Analyse business specifications to produce technical solutions ICTTEN811 Evaluate and apply network security * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MEM13013B Work safely with ionizing radiation MEM24002B Perform penetrant testing MEM24010B Perform radiographic testing MEM18001C Use hand tools MEM24008B Perform ultrasonic testing MEM24006B Perform eddy current testing MEM24012C Apply metallurgy principles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIIBEF201E Plan and organise work RIICCM201E Carry out measurements and calculations RIICCM203E Read and interpret plans and job specifications RIICOM201E Communicate in the workplace RIIRIS301E Apply risk management processes RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICPL301E Install water mains pipelines RIICPL302E Install stormwater systems RIIMPO320F Conduct civil construction excavator operations CPCCSF2004 Place and fix reinforcement materials RIICCM202E Identify

furniture and fittings CPPCLO3107 Clean external surfaces CPPCLO3102 Clean hard floors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCUS401 Coordinate implementation of customer service strategies Qualification Core units BSBINN801 Lead innovativeOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to