Learning and Assessment Kit-SITXCCS015 Enhance customer service experiences Skill Set Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety HLTWHS005 Conduct manual tasks safely BSBWOR301 Organise personal work priorities and development Elective units HLTFSE001 Follow basic food safety practices CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety BSBFLM312 Contribute to team effectiveness BSBINN301 Promote innovation in a team environment BSBCUS301 Deliver and monitor a service to customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people HLTAID011 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCPER301 Research and communicate information on permaculture principles and practices AHCPER302 Develop recommendations for integrated plant and animal systems AHCPER303 Maintain integrated plant and animal systems AHCPER316 Select plant and animal species for permaculture systems AHCWRK311 Conduct site inspections Elective units AHCPER307 Establish a rural permaculture system AHCPER308 Establish an urban permaculture system AHCPER305 Implement crop maintenance and harvesting programs for permaculture systems AHCPER306 Use weedy plants in a permaculture system AHCILM306 Follow Aboriginal cultural protocols AHCILM305 Work with an Aboriginal Community or organisation AHCPER309 Install and maintain permaculture water systems AHCPER310 Install structures for permaculture systems AHCLSK319 Slaughter livestock AHCECR301 Maintain native ecosystem areas * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief MSFID4013 Design residential interior lighting MSFID4014 Produce digital models and documentation for interior design projects MSFID4016 Design colour schemes for interior and exterior spaces MSFID5020 Design residential interiors MSFID5021 Evaluate site structure and services for interior design briefs MSFID5022 Explore and apply creative design methodology to interior space MSFID5025 Develop residential interior design project documentation Elective units BSBCRT512 Originate and develop concepts BSBPMG430 Undertake project work CUAANM313 Create 3D digital models CUADIG517 Design digital simulations CUAPPR513 Present a body of own creative work BSBCRT412 Articulate

Learning and Assessment Kit-SITXCCS015 Enhance customer service experiences Skill Set Core units CHCCOM005 Communicate andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to