Learning and Assessment Kit-SITXCCS007 Enhance customer service exoperiences Course Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTINF003 Implement and monitor infection prevention and control policies and procedures HLTSTE001 Clean and disinfect reusable medical devices HLTSTE002 Inspect and pack reusable medical devices HLTSTE003 Sterilise loads HLTSTE004 Manage sterile stock HLTSTE005 Care for reusable medical devices HLTSTE007 Monitor and maintain cleaning and sterilisation equipment HLTSTE008 Monitor quality of cleaning

test and service batteries AURTTA104 Carry out servicing operations AURTTB101 Inspect and service braking systems AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTE104 Inspect and service engines AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies AURTTQ103 Inspect and service drive shafts Elective units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURETR125 Test

Core units CPCCWHS1001 Prepare to work safely in the construction industry MSFFL2030 Receive and prepare flooring materials MSFFL2032 Select

low voltage sensors and circuits MEM27016 Diagnose and maintain electronic controlling systems on mobile and stationary plant MEM27017 Maintain

Learning and Assessment Kit-SITXCCS007 Enhance customer service exoperiences Course Core units CHCDIV001 Work withOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to