Learning and Assessment Kit-ICTICT101 Operate a personal computer CUA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices Elective units AHCAGB302 Keep production records for a primary production business AHCBER303 Carry out emergency disease or plant pest control procedures at infected premises AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Core units MEM13014A Apply principles of occupational health and safety in the work environment MEMPE005A Develop a career plan for the engineering and manufacturing industry MEMPE006A Undertake a basic engineering project MSAENV272B Participate in environmentally sustainable work practices Elective units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEMPE001A Use engineering workshop machines MEMPE002A Use electric welding machines MEMPE003A Use oxy-acetylene and soldering equipment MSAPCI101A Adapt to work in industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ201 Use high pressure water jetting equipment MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTICT101 Operate a personal computer CUA aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to