SCORM Compliant Package-BSBDIV501 Manage diversity in the workplace Learner Resources (Q) Mapping to support the LLN

Mapping to support the LLN process and alignment of assessment outcomes to the ACSF

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

mobile homes and mobile workplaces MEM03001B Perform manual production assembly MEM05005B Carry out mechanical cutting MEM05012C Perform routine manual metal arc welding MEM11010B Operate mobile load shifting equipment MEM14004A Plan to undertake a routine task MEM15024A Apply quality procedures MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMOPS102 Perform tasks to support production MSMOPS200 Operate equipment MSMOPS212 Use organisation computers or data systems MSMPER200 Work in accordance with an issued permit MSMRVT201 Apply technical knowledge of recreational vehicle manufacturing to work activities MSMSUP100 Apply workplace context to own job * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills TAELLN806 Lead the delivery of adult language

SCORM Compliant Package-BSBDIV501 Manage diversity in the workplace Learner Resources (Q) Mapping to support the LLN* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.