Training and Assessment Strategy-CHCSS00067 Administer and Monitor Medication Skill Set Learner Resources (Skill Set) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Elective units AHCBAC313 Establish pastures and crops for livestock production AHCBIO301 Identify and report signs of unusual disease or pest AHCBIO303 Apply biosecurity measures AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

codes and specifications UEEEL0004 Carry out basic repairs to electrical components and equipment UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECD0009 Carry out routine work activities in an energy sector environment UEECD0020 Fix and secure electrotechnology equipment UEECD0008 Carry out preparatory energy sector work activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-CHCSS00067 Administer and Monitor Medication Skill Set Learner Resources (Skill Set) aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.