Learning and Assessment Kit-BSB80515 Graduate Certificate in Management (Learning) pre-order aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

sauces and soups SITXCCS014 Provide service to customers SITXCCS015 Enhance customer service experiences SITXWHS006 Identify hazards

simple spoken information VU23504 Read and write short

Core units FWPCOT2257 Use hand-held tools FWPTMM3213 Read and interpret timber truss or wall frame fabrication plans FWPCOT3226 Assess timber for manufacturing potential Elective units FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2205 Follow WHS policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOT3308 Assemble timber wall frames FWPCOT2206 Stack and bind material FWPCOT2234 Dock material to length FWPCOT2255 Store materials FWPCOT3234 Cut material using CNC sizing machines FWPTMM2205 Cut material to length and angles MSMPCI102 Apply effective work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSB80515 Graduate Certificate in Management (Learning) pre-order aggressive or abusive customers SITXINV006Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to