LLND Kit-TAEDEL511 Facilitate e-learning ICT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM13015 Work safely and effectively in manufacturing and engineering Elective units MEM03004 Perform electronic/electrical assembly (production) MEM05004 Perform routine oxy fuel gas welding (c) MEM05005 Carry out mechanical cutting (c) MEM05003 Perform soft soldering * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies CHCDEV002 Analyse impacts of sociological factors on clients in community work and services CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CCHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Elective Units CHCCCS004 Assess co-existing needs Group A CHCCSM004 Coordinate complex case requirements Group A CHCCSM005 Develop

Core units VU22384 Develop and document a learning plan and portfolio VU23538 Participate in straightforward interactions for employment VU23539 Read and write straightforward texts for employment General Electives (3) BSBCRT311 Apply critical thinking skills in a team environment BSBTWK301 Use inclusive work practices BSBLDR301 Support effective workplace relationships BSBWHS211 Contribute to the health and safety of self and others BSBTEC201 Use business software applications * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-TAEDEL511 Facilitate e-learning ICT aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational